Spoken English for corporate jobs (Consultation & solution of problems)
Consultation & solution of problems
Problem solving is at the root of what management consultants do. Clients hire
consultants to help overcome or eliminate obstacles to the clients’ goals –
that is, to solve problems.
Necessary steps to solve a problem :
Identify the Problem
This
may seem self-explanatory, but this step is more involved than it appears at
first glance. Problems are often like icebergs – only a small fraction shows
above the surface. Identifying the problem involves a careful definition of
just what the nature of the problem is. This is crucial, because it will also
define how the problem can/must be solved.
Structure the Problem
This
means taking a deep dive into the problem to understand what, exactly, is going
wrong and why. Structuring the problem begins with careful observation,
inspection, fact-gathering, and analysis to help illustrate a complete picture
of the problem. This granular look at the inner workings of a problem will help
define goals for the solution.
Imagine Solutions
This step can be a bit hard to define, since any act of
creativity involves some innate element of mystery. But what’s transferable
about this step to any problem is that, after fully understanding a problem, a
temporary retreat for deep contemplation can help bring powerful ideas to the
surface.
Many problems have no perfect solution, only many imperfect
solutions. One of the more difficult stages will be deciding which course of
action to pursue. This involves carefully considering the pros and cons of the
various possible solutions and deciding how they fit with your goals.
Implement the Solution
This is where the decided course of action is put into play.
Implementing a solution is seldom straightforward. It often involves many steps
and a great deal of coordination among different actors.
Monitor Implementation Along the Way
This is crucial, since almost no problem is solved
immediately. Solutions are processes that require evaluation to ensure success.
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