Spoken English for corporate jobs (Apologizing)

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 Apologizing


An apology is something that you say or write in order to tell someone that you are sorry that you have hurt them or caused trouble for them.


Part 1) Knowing how to accept an apology in writing is helpful in both professional and personal situations.

 Read or listen to the apology calmly and carefully. Withhold any immediate reaction until you are able to calmly reflect on what the person has. Listen or read with an open mind and be willing to entertain the other person’s perspective. Tell the person you appreciate their apology, but you need some time to process it.

 

  • Take some time to calm yourself down before trying to assess the apology.
  • Try deep breathing to regain your composure.
  • Whether you are receiving an apology from a friend or family member, or someone you work with, it’s important to give the apology your full consideration.
  • If the person has written you an apology letter, find a quiet place where you can focus on reading the apology without distraction.

 

2) Determine if the apology is genuine. An apology should demonstrate regret and an acknowledgement that the person has done something wrong or feels remorse in some way. A true apology will show that the person is taking appropriate responsibility for the situation they have caused.

 

3) Forgive the person for your own wellbeing. Even if the apology is a poor one, it’s in your best interests to embrace empathy and forgive.

 Forgiveness does not necessarily mean that you have to keep a connection to the person. If it is someone who routinely causes offense or hurt, for example, you can forgive them but also choose to end your relationship with them.

 

Part 2 : Writing Your Apology

 Open your letter with a standard greeting : Start your response with a basic introduction, such as, “Dear  Sir/Madam.” If the person is a colleague or professional contact, you can try a more formal greeting by using their title, like “Dear Mr. Joseph,” or “Dear Professor Johnson.

 

  • Acknowledge the apology in the opening sentence.
  •  Depending on the circumstances, you might want to use a formal or casual tone.
  •  State how you feel about the situation in the body of your letter.
  •  Acknowledge your contribution to the problem if appropriate.
  •  Close the body of the letter with a clear plan for the future of your relationship.
  •  End your letter with a closing that matches the tone of your response.
  •  Mail or email the apology acceptance letter.

 

 

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