Spoken English for corporate Jobs (1) Greeting & Welcoming

 (Unit :1)      (1) Greeting & Welcoming )

Greeting and welcoming is a way of starting conversation and breaking down barriers established by the unknown, and an opportunity to connect with people that can bring about great results and create a personal bond. A good welcome sets the tone for your guest’s entire stay. It’s one of the most important parts of creating a positive guest experience. First impressions can make or break a guest’s experience, and the way in which you are greeting guests is very important as it's the first point of onsite contact.

 A fantastic greeting could:

•  Establish good rapport with the guest
• Set expectations
• Build trust and loyalty
• Ensure the guest has everything they need throughout their stay 

Required skills for an effective greeting and welcoming 

1) Establish eye contact

 One of the first and arguably most important practices in greeting guests is establishing eye contact. This form of non-verbal communication helps the guest feel recognized even if you are tied up on the phone or engaged in other activities.

2) Dress neatly to impress

 Since first impressions are so important, it’s important to make sure your staff is dressed to impress. One way to do this is by providing uniforms for staff so that customers can quickly identify who they need to go to for help. Uniforms also provide a sense of professionality that simply cannot be portrayed when everyone is dressed differently.

3) Ask questions interestingly 

 Questions are a great way to connect with guests quickly. People love to talk about themselves so giving them a chance to do so will help guests feel at home right away.

 

4) A smile goes a long way

The saying goes “when I smile, the world smiles back at me.” Incorporate this way of life into your welcome greeting. There’s nothing better than being greeted after a long trip with a warm smile and someone asking genuinely how you are doing. A smile is also a great  cherry on the cake.

5) Cordially offer to help

Offering to help someone can also go a long way, even if many times your offer will be politely declined. See if they need help with their baggage or if they want to be shown around the premises. Helping your guests is a great way to go above and beyond and leave a lasting impression.

 

6) Be  good even if you’re busy

 The hospitality industry is extremely fast-paced so it’s easy to get overwhelmed by all the work you need to do. Don’t let the stress get to you, and most importantly, don’t let the guests see your stress.

  Even if you’re busy, make sure to be cordial to the guests and let them know you’re busy and that you’ll try to be with them as quickly as possible. In this way they will feel reassured and not mind the wait.

7) Make guests feel special

 There’s always enough time to make your guests feel special. Consult the booking to find out if there’s a birthday or special occasion they are celebrating. If so, acknowledge the special occasion upon check-in. This will go a long way and makes the guests feel special.

  8) Find a valuable reason to establish an effective contact between you and the guest

 Compliments go a long way, so if you like someone’s earrings or they’re wearing a sweatshirt with your college logo on it, tell them. Complimenting people is a great way to strike up a conversation and establish a point of connection. It’s also a way of making them feel good.

 Conclusion

 

This first connection serves as the basis for the rest of  the guest's experience, so make sure you are greeting guests like it matters.

Start by finding a point of contact, asking questions, or providing information that they are likely to want to know such as important points of interest within the hotel.

 Make sure to be cordial no matter how busy you are, and to let people know how long they will need to wait before you can help them.

 Managing expectations and providing a good welcome and first impression is an important part of providing a top-notch hotel experience.