Spoken English for corporate jobs (Giving information : about various facilities, distance , area, local specialities)

-

 Giving information : about various facilities, distance , area, local specialities

  • Information-giving is a means of communication that should not be confused with ‘giving advice’. Information-giving can provide an individual with strategies that enable them to address their problems. Information-giving promotes choice, rather than being dictatorial and over-authoritarian. 
  • Instructions are essential when we are required to do tasks which aren’t familiar or we are doing it for the first time,(there are various ways of giving instructions) we use the imperative form while giving orders, 8 commands, advice and warnings. Instructions must be kept as simple as possible, and they must be logical.
  • Instructions and directions are used by people in everyday situations. People exchange information through instruction and directions. Instructions and directions can be oral or written. Both act as providing guidelines to enable the person to perform the task. Directions are usually associated with geographical location (north, south, east, west) It helps a person to move from one specified place to another

When giving information, use all five senses whenever possible. In addition,

 

* Speak clearly.                                                 

* Smile, relax, and be friendly.

* Use language that everyone understands.     

*  Vary your tone and pace.                           

* Greet new ideas with interest.

* Move from the general to the specific.

* Use visuals— charts, maps. and diagrams.    

* Maintain eye contact.

 

Encourage two-way flow—ask questions and get them asking questions of you. Don't pass judgement on the question or the questioner. Use feedback and reflective listening to keep your verbal and non-verbal communication in sync. Take notes of the main ideas and review your notes soon afterwards to make sure they continue to make sense.

Comments

Post a Comment

Popular posts from this blog

The Boy Who Broke The Bank by Ruskin Bond

-
Image
The Boy Who Broke The Bank by Ruskin Bond Text of the Story  Nathu grumbled to himself as he swept the steps of the Pipalnagar Bank, owned by Seth Govind Ram. He used the small broom hurriedly and carelessly, and the dust, after rising in a cloud above his head settled down again on the steps.  As Nathu was banging his pan against a dustbin, Sitaram, the washerman’s son, passed by. Sitaram was on his delivery round. He had a bundle of freshly pressed clothes balanced on his head. ‘Don’t raise such dust!’ he called out to Nathu. ‘Are you annoyed because they are still refusing to pay you an extra two rupees a month?’ ‘I don’t wish to talk about it,’ complained the sweeper-boy. ‘I haven’t even received my regular pay.  And this is the twentieth of the month. Who would think a bank would hold up a poor man’s salary? As soon as I get my money, I’m off! Not another week I work in this place.’ And Nathu banged the pan against the dustbin several times, just to emphasize hi...
Read more

"Telephone Conversation" by Wole Soyinka

-
Image
  "Telephone Conversation"                                                                   Wole Soyinka   The price seemed reasonable, location Indifferent. The landlady swore she lived Off premises. Nothing remained But self-confession. "Madam," I warned, "I hate a wasted journey--I am African." Silence. Silenced transmission of Pressurized good-breeding. Voice, when it came, Lipstick coated, long gold-rolled Cigarette-holder pipped. Caught I was foully. "HOW DARK?" . . . I had not misheard . . . "ARE YOU LIGHT OR VERY DARK?" Button B, Button A. *  Stench Of rancid breath of public hide-and-speak. Red booth. Red pillar box. Red double-tiered Omnibus squelching tar. It  was  real! Shamed By ill-mannered silence, surrender Pushed dumbfounded to beg simplification. Considerate she was, varying t...
Read more

Group discussion : types, merits and demerits.

-
 Group discussion is when a group of people comes together to discuss a certain topic that involves  sharing ideas or activities. Group Discussion is a combination of two words 'Group' and 'Discussion.'  Group A group means many people are working together to achieve some targets. The performance of a group depends on the collaborative work of the individuals. The team of three or more than three people is considered as a group. Discussion Discussion means exchanging ideas between two or more than two people, which is generally a face-to-face interaction. It is a process of talking between people to reach a specific decision. It is also defined as a conversation about a specific topic. The result or end product of group discussion can be a particular decision, enhanced knowledge, actions, an argument, doubt-clearing, disagreement, etc. Types of Group discussions are:  Factual Group Discussions Opinion-Based Group Discussion Group conversations based on case studies A...
Read more