Spoken English for corporate jobs (Business Etiquette)

 

Business Etiquette

Business etiquette is an agreed-upon list of rules for communication that help create a healthy work environment; one that fosters respect for colleagues, vendors, and customers. A thorough understanding of business etiquette, and how to institute organizational changes, can help build trust among employees in your organization, as well as promote their professional growth.

 

An essential element of good etiquette is recognizing and respecting these differences and adapting accordingly. Active listening skills are key to learning what is expected of you and your team in different geographical and cultural contexts.

Proper etiquette in business is about more than merely acting “proper.” It involves honing your emotional intelligence to be more aware and respectful of the people around you.

 

Maintaining proper business communication etiquette does the following:

 

• Fosters employee loyalty and overall positive brand perception.
• Improves company culture and team morale.
• Encourages internal engagement.
• Prevents frustration, confusion, and mishaps due to misunderstandings.
• Promotes productivity and harmonious collaboration.
• Helps you build and maintain positive business relationships and make helpful connections.

 

Business Etiquettes

 

Be punctual. Arrive on time to meetings (set the alarm on your watch or phone if you need a reminder) and be ready to make and accept pre-scheduled phone and video calls. This shows you respect other attendees’ time and schedules. When scheduling a meeting with global colleagues, be cognizant of time-zone differences and select a time accordingly.

 

Avoid rambling and tangents. Being concise helps keep things moving and prevents unnecessary delays and frustrations. When looking at business communication on a global scale, it also avoids misunderstandings when using regionally based colloquial language. When writing, Grammarly can quickly scan content and provide suggestions for improving clarity and conciseness.

 

Keep communication professional. Being a respectful, professional communicator isn’t just smart—it’s vital to your business. Avoid vulgarities, language that may be offensive to others, and overly personal or forward comments or gestures. Maintain an amicable, polite attitude whenever possible.

Avoid and discourage gossip. As in any social setting, gossip in the workplace can quickly undermine morale and erode positive team dynamics. Lead by example and avoid indulging in it, and (politely) discourage others from doing so should it come up in conversation.

 

Encourage discourse. Communication should be a two-way street. Urge team members to ask questions whenever necessary, give feedback, and volunteer their thoughts and ideas. Pay close attention when they do, carefully considering their responses before providing your own.

 

Know your audience. Whenever possible, tailor what you want to say to the person (or people) you’re saying it to. The closer your message aligns with their interests and priorities, the more effectively it will achieve the desired result.

 

Choose the right communication channel. It can be difficult to know which communication channel is best for which message. In some cases, this will be obvious; a personal conversation, for example, should not be the subject of a company-wide presentation. (Email ,Telephone calls , Instant messaging ,Text messaging etc.)